HCS-475 University of Phoenix – The staff members at Smiley Hospital are assigned to specific patient age groups and their responsibilities differ across the floor. The staff

QUESTION

Case Scenario 2

The staff members at Smiley Hospital are assigned to specific patient age groups and their responsibilities differ across the floor. The staff has been complaining that their evaluations do not accurately measure their responsibilities, and they are being measured on performance outcomes they cannot control. Morale is low because they believe their work is not being recognized. The directors at Smiley Hospital have been challenged with developing a new way to fairly assess individual performances according to their various job descriptions.

Your facilitator will assign a case study scenario from the Week Five Case Studies document. You are a new manager appointed to find a solution to the challenges presented in the scenario.

Use the steps of the decision-making process regarding your assigned scenario.

Create a 7- to 12-slide Microsoft® PowerPoint® WITH SPEAKER NOTES presentation that addresses the following:

• Identify the purpose.
  • Identify the challenges of being a manager.
• Set the criteria.
  • Explain the goals you want to achieve as a manager.
• Weight the criteria.
  • Explain the goals in order of importance as a manager.
• Seek alternatives.
  • Analyze alternative tools a manager can use to motivate staff.
  • Analyze how a leader can use these tools to motivate staff.
  • Explain how leaders and managers motivate staff differently.
  • Explain tips managers can use to empower staff.
• Test alternatives.
  • Analyze how positive modeling can be used in this scenario and the alternatives available for modeling.
  • Analyze how managers can incorporate mentorship into daily responsibilities.
• Troubleshoot.
  • Explain how to address resistance from staff.
  • Explain the issues that may impede the achievement of goals.
• Evaluate the action.
  • Evaluate how goals will be measured to ensure success.
  • Analyze the ethical considerations in leadership and management.
  • Explain other management decisions that must be considered in the scenario to improve employee morale.
  • Analyze how the success of the decisions will be measured.

ANSWER