Angry Patient
Explain how you would handle a situation dealing with a patient that is angry because they came to an office appointment 30 minutes late and you need to reschedule them for another time to come back. The patient is yelling and explaining that their car broke down. This is the only time they can be seen because they will not have transportation to come back at a later date.
The waiting room is full and the next appointment available is the next day at 9am. The physician needs to see the patient before their blood pressure medication can be refilled.
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Angry Patient
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The patient is demanding to see the physician and upsetting other patients in the waiting room.
What would you do?
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