The Decline of Sears

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Assignment-1 Please read the case “The Decline of Sears” on Page number 73, Chapter 2 “Management Theory” available in your textbook/e-textbook “Management: A Practical Approach” 9th edition by Kinicki, A., & Williams, B

Assignment Question(s):(

  • What is the underlying problem in this case from Edward Lampert’s perspective?
  • What are the key causes of Sears’ decline?
  • To what extent did sears use a total Quality Management perspective in running the business?

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