Scientific school management

Chapter 1

• Know the scientific school management and how it can applied to healthcare operations management
• How the characteristics of a healthcare organization influence decision making
• Current trends in healthcare operations managements and their importance in hospitals
• Four key functions of management and how they influence and they can be implemented to enhance management control

Chapter 2

• Characteristics that define a hospital
• The difference between health policies and regulations
• How the mission of a hospital differs from other organizations

Chapter 3

• Ways that hospitals can improve financial performance outside of its operations
• Ratio analysis and its usefulness in operations management
• Common organization of a balance sheet
• The relationship between operations and working capital management

Chapter 4

• Defining business process and what happens
• Four major components of the process improvement methodology
• Two common approaches to benchmarking
• Difference between Six Sigma and Lean