Human Relations Discussions
What does the term “self-awareness” mean to you after reading this chapter? Use an illustration from your own experience to clarify your definition. Please post your response with at least 250 words | |||||
Why is an understanding of the “nice” customer of great importance in improving customer service? Have you ever known or been someone like this “nice” customer, who is unhappy but only leaves and never returns rather than voicing concerns to the business?
Please post your response with at least 250 words |
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Do you agree with the critics of the Lewin change model who say that it is no longer relevant—especially refreezing? Why or why not?
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