Barriers in understanding each other’s point of view

Describe an interaction you had with someone in a previous workplace situation, where you demonstrated
effective communication skills to overcome a barrier in understanding each other’s point of view. How do you feel your communication skills made a difference in this situation?

Tell us about a time
when you found yourself in a difficult situation and needed to make a decision in which that decision would affect
multiple persons.
• What was the situation?
• How did you respond?
• What was the outcome?

Describe a situation when a team member on a project/task you were working on disagreed with your
ideas. What did you do to resolve the disagreement? What was the end result?

Please share a time where you encountered a challenging problem in a work, volunteer or educational
setting. What steps did you take in order to resolve the problem?

What challenges do you think may exist in a working environment with a diverse and multi-cultural group of
clients and staff? What actions could you take to respond to those challenges to improve the workplace?

All staff have a shared responsibility to foster and maintain a positive and respectful workplace that is free
from discrimination and harassment.
• What action would you take to ensure a positive and respectful working environment?
• How would you respond to problems that occur?

What action would you take to ensure a positive and respectful working environment?
• How would you respond to problems that occur
What action would you take to ensure a positive and respectful environment?
How would you responds to problems that occur?