The DMAIC process
This case study will ask you to use the DMAIC process for your process improvement project.
The basis of this case study will follow as described by Free Quality, the Six Sigma process, DMAIC:
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Define the project goals and customer (internal and external) deliverables. Measure the process to determine current performance. Analyze and determine the root causes of the defects. Improve the process by eliminating defects. Control future process performance.
Provide at least one paragraph for each DMAIC step as noted above. Be creative and apply research, course concepts, tools, and techniques to help improve your process.
The case study assignments must follow these formatting guidelines: double spacing, 12-point Times New Roman font, and one- inch margins. Each case study should be one to two pages in length. Include at least two sources of research and follow APA guidelines for citations and references.
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