Supplementary Assessment

This assessment focuses on developing your knowledge and skills in the hospitality industry within the Tourism, Hospitality, and Events context. You are about to conduct a “MYSTERY SHOPPER” review of F&B business, your task is to write a checklist of the things you are looking for that indicates best practice. For example Site Presentation
Location-
Is the business located in a high traffic flow environment?
Does the location provide a good street presence?
Are there other competitors nearby?
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Your findings should include the following categories (but not limited to):

1. Site Presentation (20 mks)

• Location
• Signage
• Décor
• Toilets
• Furniture

2. Ambience (20mks)

• Experiential touchpoints
• Comfort factors
• Smells/Aromas
• Music levels

3. Service (20 mks)

• Staff friendliness
• Staff knowledge of menu items
• Staff efficiency
• Staff presentation

4. Product Delivery (20mks)

• Menu style
• Menu range of dishes
• Food presentation and taste
• Price and value

5. Why is it so Important that all of the above be considered when designing a food and beverage outlet