Khalid runs a tire-repair business in Dammam and employs technicians and laborers from Pakistan and the Philippines. His business is profitable and has grown from 1 shop to 5 shops in the last 2 years. His employees are paid on seniority and they are loyal to him. He has never trained any of his employees, always asking the senior technicians to teach the new comers.

QUESTION

Scenario:

Khalid runs a tire-repair business in Dammam and employs technicians and laborers from Pakistan and the Philippines. His business is profitable and has grown from 1 shop to 5 shops in the last 2 years. His employees are paid on seniority and they are loyal to him. He has never trained any of his employees, always asking the senior technicians to teach the new comers.

Recently the following happened:

• Several good technicians quit, to work for the competition in March
• Two people got injured when a tire exploded in the shop
• Some customers are complaining that their cars were scratched when the tires were changed
• Dammam is in 24 hr lock down due to the COVID 19 virus . here you can exit a permit from the relevant government agencies

Khalid sends you an email because he knows that you study HRM. He asks for your advice. What will you tell him?

Instructions:

1. Strict word count – I will only grade the first 350 words
2. Use MS Word – I will check originality and deduct marks for any report over 15%
3. No referencing required – this is your knowledge

ANSWER

Subject: HR Advice for Khalid’s Tire-Repair Business

Dear Khalid,

I hope this email finds you well. I understand that you are currently facing several challenges in your tire-repair business, and I’m here to offer some HR advice based on my knowledge of Human Resource Management (HRM).

Firstly, let’s address the issue of technicians quitting to work for the competition. This could be an indication that your employees are seeking better opportunities elsewhere. To mitigate this, I recommend focusing on employee development and training programs. By investing in your technicians’ skills and knowledge, you can enhance their job satisfaction and loyalty. Consider implementing a structured training program that provides both technical and soft skills training. This will not only improve employee performance but also foster a sense of personal and professional growth within your team.

Next, the incidents involving injuries and customer complaints require immediate attention. Safety should be a top priority in your business. Ensure that you comply with all relevant safety regulations and provide a safe working environment. Conduct regular safety training sessions for your employees to educate them on proper safety procedures and precautions when handling tires and other equipment.

To address the issue of customer complaints about scratched cars, you should emphasize the importance of quality assurance and attention to detail among your employees. Implement a thorough inspection process to detect any potential damages before returning the vehicles to the customers. Consider implementing a feedback mechanism to capture customer satisfaction and promptly address any concerns raised.

Given the 24-hour lockdown due to the COVID-19 virus, it is crucial to prioritize the health and safety of your employees and customers. Adhere to the guidelines provided by relevant government agencies and ensure that all necessary permits and precautions are in place. Consider implementing remote work arrangements where feasible or providing necessary support for employees during this challenging period.

In conclusion, to address the current challenges in your tire-repair business, I recommend investing in employee development and training, prioritizing safety measures, and enhancing quality assurance processes. By nurturing a skilled and motivated workforce, you can ensure better customer service, reduce incidents, and strengthen the overall performance of your business.

I hope you find this advice helpful. Please feel free to reach out if you have any further questions or need additional assistance.

Best regards,

[Your Name]
HRM Consultant