Case Study

Key elements:

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Enterprise Resource Planning (ERP) implementation

Outsourcing and supplier selection processes

Risk assessment

Questions:

1. What do you think were the most important risk factors in CVDS’s IT project?

What could CVDS’s management team have done differently to help avoid,

mitigate or transfer these risks?

2. Describe the supplier selection process used to choose Fly Conseil. What process

was used to choose INBIZ? What are the differences in these processes? Which

process seems the most appropriate? Why?

3. What good decisions did CVDS make in their contract with INBIZ? What bad

decisions did they make?

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